Connecting People, Nature and the Outdoors
New Forest self-catering log cabins with hot tubs near Ringwood
Conditions Of Hire
Reservations of accommodation are accepted by Suomi Cabins, hereinafter referred to as SC, on the following conditions. The hiring contract is between SC and the individual from whom payment has been received. Once a confirmation of booking has been received by SC, the hirer is responsible for the total advertised price of the property and extras as shown on the confirmation of booking.
Bookings will be confirmed upon receipt of initial payment to SC of a non-refundable deposit of 30% of the total booking value. If the booking is made within 30 days of the holiday commencement date, however, the full booking value will be required on booking. Bookings made by phone, text are provisional until confirmed by us. Any booking made via AirBnB is instant. For AirBnB bookings, please review their cancellation policy.
The balance payment will be due for payment 30 days before the holiday commencement date. SC reserve the right to cancel a holiday where full payment has not been received three days after the balance due date.
Booking Cancellation and Changing of Dates
1. If you want to cancel your booking
1.1. Your contract with us is a contract for the provision of a log house / cabin holiday on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 1.
We strongly recommend taking out comprehensive cancellation insurance for your stay. We do not offer refunds or credit in the circumstance of cancellation due to personal illness from covid or where you are required to self-isolate. Please note that travel bans are covered in 3.1.2 and 3.3 below. If you choose not to take out insurance then you will accept responsibility for any loss that you may incur due to any cancellation.
1.2. If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email or written notification.
1.3. Payments due to us in accordance with our terms and conditions will remain due to us. In the event of cancellation more than 30 days before arrival the deposit payment is forfeited only and the balance payment is no longer required to be paid. In the event of cancellation within 30 days of arrival the full booking cost is forfeited. Please note that if cancellation has not been received by email or in writing to us 30 days prior to arrival then you will be held liable to pay the full cost of the holiday if not already paid.
2. If you want to change your booking
2.1. If you want to change any detail of your confirmed booking you must let us know by email or in writing as soon as possible. Whilst we’ll do our best to accommodate you, we can’t guarantee that we’ll be able to meet all requests for changes.
2.2. If you are looking to move your holiday to an earlier date this can be done straight away and without charge.
2.3. If you are looking to move your holiday to a later date we charge a £50 admin fee and when confirmation of your request is received as above, can release your booking to be re-let. Any credit from monies paid is held for you only once the holiday has been rebooked in full. If the dates are re-let we can transfer the amount you have paid to another holiday date within 24 months of your original arrival date. The balance payment must still be made 30 days before the arrival date in accordance with our terms and conditions if the reletting process is to be continued within this period.
If your holiday is not relet, you retain the right to come on your original holiday dates but must notify us in writing that you wish to do so no less than 3 days before arrival. If your booking is not relet and you want to cancel your holiday you will forfeit all monies paid in accordance with 1.3 above.
2.3.1. Please note we reserve the right to reduce the price of your holiday by up to 30% once within 2 weeks of the arrival date in order to stand a better chance of re-letting. In this circumstance your received credit, if successfully relet, will be correspondingly reduced.
3. If we need to change or cancel your booking
3.1. We don’t expect to have to make changes to your booking, however sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking for the following reasons:
3.1.1. If necessary to perform or complete essential remedial or refurbishment works including the breakdown of domestic appliances, electrical or plumbing issues; or
3.1.2. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control including without limitation acts of God, severe weather events, power cuts, pest infestation, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic (national and regional lockdowns) or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
3.2. If we do need to change or cancel your booking for the reason set out in Section 3.1.1 we can either refund you in full or hold monies paid as a credit for any future booking within 24 months of your original arrival date. As a gesture of goodwill we will add an additional £100 to the credit held for you.
If we do need to change or cancel your booking in line with Section 3.1.1, we’ll only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
3.3. If we do need to change or cancel your booking in line with Section 3.1.2 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll offer to hold the monies received from you as a credit for any future booking within 24 months of your original arrival date. In the case of national or regional lockdowns we can offer the option of credit as above or a refund of the amount paid less a 4% admin fee.
3.4. We state again that it is strongly recommended that you obtain appropriate comprehensive travel insurance for all members of your group.
Arrival and Departure Times
Unless early arrival has been reserved or agreed with us, please can we ask that you do not arrive prior to 16:00 pm. Please note guests are asked to vacate the accommodation by 10am on departure day (unless late departure is agreed with us).
Music & Parties
Please note that in the interests of wildlife and guests staying in other cabins, please do not play music outside.
SC is a wonderful place to celebrate a special occasion. Music can of course be played inside the cabins providing the windows and doors are kept closed. We ask guests to appreciate that the sound of shouting also travels very easily especially at night. Please note, we do not accept bookings from young student groups (25 years and younger without supervision). It is not possible to invite additional guests to your cabin without discussing this with us first and obtaining our permission first. We do not allow the use of fireworks on our site.
In no circumstances may more than the maximum number of guests, as stated on the website, occupy the property, except by prior agreement with us. SC reserve the right to refuse admittance if this condition is not observed. In addition, SC reserve the right to refuse or revoke any bookings from parties which may be in their opinion (and at their sole discretion) be unsuitable for the property. Up to two additional overnight guests per cabin are allowed and will be charged at £70 per adult (£50 per child). Please note that it is not permissible to invite extra guests to join your group without the express permission of us.
Amenities, Safety and Health
The use of accommodation and amenities where offered, such as sauna, games room, pool, hot tub etc., is entirely at the user’s own risk. No responsibility can be accepted for injury, loss or damage to user’s or visitor’s belongings unless negligence is clear. Visitors are required to follow the basic safety rules and advice contained within the Welcome Pack and displayed safety notices. However, we do not seek to exclude or limit liability for the negligence of our staff or agents. The use of the amenities offered with the accommodation are solely for the guests staying at the property.
Motor Car And Personal Belongings
Baggage and personal belongings are at the hirer’s risk at all times and no responsibility can be accepted for loss or damage to any car or its contents.
The hirer is responsible for the property and is expected to take all reasonable care of it. All equipment, utensils, etc., must be left clean and tidy at the end of the hire period. We request that the log houses be left in the same condition as they were found on arrival.
All damages and breakages are the legal responsibility of the hirer and costs shall be refundable on demand. Additional cleaning costs may be incurred as a result of pets or other reasons.
Please ensure you take all possessions home with you. A charge of £20 will be made plus postage costs for returning left belongings. Please note that we will hold onto any lost property which is found for a period of 4 weeks. Cost of post and packaging must be received prior to dispatch.
Pets are welcome at SC, at an additional cost of £20/pet/stay. We request that guests do not let animals up on furniture and that any dog hairs etc., must be removed and the house and gardens are left in the original state and condition as you found them.
If there are any issues or problems or you are unhappy about something please speak to us while you are here.
We cannot resolve complaints after departure.
Suomi Cabins’s Private Policy
SC respects your privacy and will not sell or make available in any way your personal information except where specific permission has been given. By booking a holiday with us, you are agreeing that we may contact you appropriately. We endeavour to take all reasonable steps to protect your personal data but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security. Our site may link to other websites and we are not responsible for their data policies or procedures or their content.
If you are concerned about how your data is stored please contact us by emailing firstname.lastname@example.org for further information.
via email here